null

FAQ

GENERAL QUESTIONS

IS YOUR SITE SAFE?

This site is 100% secure and meets the security standards for transactions like any E-commerce site. The site you visit is on a server in HTTPS (the small green padlock that is on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping basket" and everything related to the payment of orders. For more information on how we secure and use your information, please consult our Privacy Policy.

CAN I ORDER SAFELY?

On this site, ALL PAGES are secured HTTPS pages. Regarding the regulation, we use Paypal and Stripe who are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on Orthoflexics is 100% SAFE and SECURE. 

HOW QUICKLY DO YOU RESPOND TO EMAIL QUERIES?

We answer emails within 1 business day. 

Our friendly and well-trained customer service team is at your service.

Please remember we always work hard to process your order fast and our customer service team will keep you updated to make your purchasing process as pleasant as possible.

 

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

 

WHERE ARE YOU BASED?

Our business is registered in the USA, accompanied by our Support Center and Fulfillment parteners in Asia.

Business Legal Name: Orthoflexics LLC

Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States

Note*: This is not the returns address. Please contact support@orthoflexics.com if you wish to return a product.

 

COUPON CODE ISN'T WORKING

As we already apply discounts and make bundles for our customers, sometimes if a product has already a coupon applied, the discounts code will not work, because they don't cumulate with other promotional offers.

Thank you for your understanding.

 

CONTACT US

HOW DO WE CONTACT YOU?

Send us an email via this form and we'll get back to you as soon as we can.

 

BEFORE YOU PLACE AN ORDER

PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We offer safe shopping and accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Our payment provider is Stripe, a 100% secure international payment gateway, used by companies like Salesforce, BigCommerce, and other 50k+ eCommerce stores.  

CHECKOUT PROCESS

HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

Once you have finished adding items to your cart, simply click the “Checkout” button on the Shopping Cart page, and we will guide you through the check-out process. 

WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

Orthoflexics partners with different suppliers and factories. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all your items at once...they will get to you!

 

WHEN WILL MY ORDER BE SHIPPED? I HAVE NOT RECEIVED NOTIFICATION.

All orders are shipped within 1-2 business days after the purchase. You will receive a shipping notification email within 2 to 4 days after placing the order.  If you have not received the shipping notification, please contact us at support@orthoflexics.com

  

AFTER YOU PLACE AN ORDER

ORDER TRACKING

HOW DO I TRACK MY ORDER?

We sent the package tracking code to the email address that you filled out when placing your order. You can track your order on the Track My Order page using your tracking code. 

Please note that the tracking information will show up 2-3 days after receiving that email.  

 

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after receiving the tracking number. 

 

ORDER CANCELING

CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-72 hours before the fund reflects on the customer’s bank account.

 

I ORDERED SOMETHING, BUT WANT TO CHANGE THE DELIVERY ADDRESS

You must contact us within 1 business day after placing the order to arrange an address change.

You can do this by emailing support@orthoflexics.com with your order number as the subject.

 

AFTER YOU RECEIVE AN ORDER

I WANT TO CHANGE OR RETURN MY ORDER

 

MY ORDER ARRIVED, BUT I RECEIVED THE WRONG ITEMS

Please contact us at support@orthoflexics.com and provide us your order number. If we’re at fault, you can send us back the items, and we’ll send you the correct items at our cost (or issue a refund).

 

MY ORDER ARRIVED, BUT I WANT TO RETURN IT.

We want to make your life easier. Please email us with the subject "RETURN [order-id]" at support@orthoflexics.com and we will check your request ASAP!

Items can be returned within 30 days after delivery for a refund or an exchange.

 

WHEN WILL I RECEIVE MY REFUND?

Refunds will be credited in your original form of payment or store credit. If you paid via credit or debit cards, refunds will be sent to the card-issuing bank within 2-5 business days of receipt of the returned items or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received your refund yet, please contact your bank/credit card company. It may take some time before the refund is posted to your account.

You can read more about refunds on our Returns page