Returns & Refunds

RETURNS

Shop with peace of mind! We are so confident you would love our products, that our return policy lasts for 30 days. We do not want your money if you are unsatisfied! Return your product within 30 days after you received your item and we would be happy to offer you a refund.

If your product is defective, immediately let our staff know and we'll send you a replacement.

For your return to be eligible, the following conditions must be met:

(1) Item must be unused and in the same condition that you received it in, with tags intact.

(2) Item must be in the original packaging. An item with stains, folded cards, broken seals/plastic foiling will not be accepted.

(3) To complete your return, we require a receipt or proof of purchase. You can send your order number (or forward the order confirmation email) to us via email at support@orthoflexics.com. Our team will review it and will notify you immediately as soon as we have confirmed your order details.

Rest assured that your request will be processed properly and that your item will be approved for return given all conditions are met.

However, please note that if the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

DO NOT send your parcel back to the manufacturer. Please note that buyers will have to bear all costs of returns to our merchants in collaboration, with a proper tracking number for the parcel. We shall not be responsible for any parcel missing en-route to us if there is no tracking available for the parcel. 

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

 

REFUNDS

We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.

Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.

If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.

Orthoflexics has enabled reference transactions in PayPal for your payment convenience. Our 30 days No Questions Asked Refund Policy extends to cover the purchases done via this method.

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank. There is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at support@orthoflexics.com

 

CANCELLATIONS

Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.

 

SHIPPING COSTS

It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

We strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

 

SHIPPING

Once our team processes your order within 1-4 business days, expect to get it within 3-24 business days, after purchase, depending on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.