Shipping

COVID-19 UPDATE (MAY 2020): SHIPPING DELAYS

Affected by the COVID-19, many international flights have been canceled and the shipping companies that we are working with are using alternative routes. Usually, it took between 7 and 15 days for a package to reach our customers. Now, it may take up to 21 days for a package to reach most EU countries, the USA (for the safety of our employees we stopped the US warehouse activity), Canada, Australia and UK.

This global health problem that we are all facing is outside our control. We apologize in case you'll receive your package with some delays - please bear with us if we don’t meet our usual standards. We appreciate your understanding. 

Please accept a 10% OFF Gift Card that you can use on your next order as a sign of our gratitude. Use "7OFX10" Gift Card Code on the Checkout Page and get 10% OFF your next order.
 
If you decide to cancel your order considering this situation, don't forget that you can cancel it within 24 hours after the order was placed. Email us at support@orthoflexics.com with the subject  "Cancel Order" or reply to the order confirmation email and let us know that you wish to cancel the order. 
 

SHIPPING ESTIMATE

Orthoflexics provide tracking numbers and we do offer a 100% SATISFACTION GUARANTEE.

To save up costs and provide you the best prices for our products, we ship directly from the factories of our suppliers. Orders may take  3 - 15 business days to arrive in the US, Canada, Australia, New Zealand, UK, and all European Union Countries. Rest of the World: 2-4 weeks. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us! 

Please find the countries we ship to:

United States, United Kingdom, Canada, Australia, New Zealand, Mexico, Singapore, Malaysia, Taiwan, Korea, Japan, UAE, Saudi Arabia, Israel, Argentina,  France, Belgium, Luxembourg, Switzerland, Spain, Portugal, Ireland, Greenland, Netherlands, Sweden, Norway, Denmark, Finland, Italy, Austria, Poland, Ukraine, Russia, Serbia, Hungary, Romania, Greece. 

If you don't find your destination country on this list, please contact us at support@orthoflexics.com

All items in store take 1 to 4 business days to process.  Please add processing time to your shipping estimate. Orders to Asia/Australia/US may be slightly faster, while orders to Mexico/Canada will take longer.

Courier services used will vary based on the shipping address provided. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather, etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.

 

BUYING GUARANTEES

Orthoflexics support shipping costs caused by any shipping delays even if these are outside our control. As such, if your package doesn't arrive within 21 days (this is the maximum delivery limit for US, Canada, Australia, New Zealand, UK, and all European Union Countries) we will REFUND the SHIPPING COSTS of your order. 

If the item is not delivered, or we are notified by the shipping supplier that the package was LOST, or in case that the package doesn't arrive at the shipping destination within 28 days (this limit applies for US, Canada, Australia, New Zealand, UK, and all European Union Countries) we consider it LOST and you will get a full 100% refund or a replacement on the same item, or item of the same value. 

In the rare circumstances where your tracking number stopped updating due to customs withholding your items, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason your order is never released by the customs, we'll send you a replacement!

Contact us now using our contact page, or email us at support@orthoflexics.com if your order doesn't arrive at your location within the timeframes mentioned above. 

 

SHIPPING ADDRESS

Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in the shipping address must be done within 24 hours after your order was made. Otherwise, we won't be able to update your details nor process you a refund.

 

VERIFIED SECURE CHECKOUT

We will always ensure that your information is kept 100% protected and private at all times. We use SSL certificates and other third-party security services to make sure that all sensitive information is withheld!

 

HAVE ANY QUESTIONS?

Contact us now using our contact page, or email us at support@orthoflexics.com.