UPDATE (JANUARY 2023): Fulfillment Maintenance
SHIPPING ESTIMATE
Orthoflexics provide tracking numbers, and we do offer a 30 days money-back guarantee.
To save up costs and provide you the best prices for the products listed on our website, we partnered up with 2 companies from China that are sourcing the products listed on our store from local Chinese factories and fulfil and ship these products. Orders may take 7 - 14 business days to arrive in the US, UK, and all European Union Countries. Please do not panic if it does not show up immediately, it's on its way :)
All items in store take 1 to 3 business days to process. Please add processing time to your shipping estimate.
Courier services used will vary based on the shipping address provided. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather, etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.
BUYING GUARANTEES
If the item is not delivered, or we are notified by the shipping supplier that the package was LOST, or in case that the package doesn't arrive at the shipping destination within 28 days we consider it LOST and you will get a full 100% refund or a replacement on the same item, or item of the same value.
In the rare circumstances where your tracking number stopped updating due to customs withholding your items, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason, your order is never released by the customs, we'll send you a replacement!
Contact us now using our contact page, or email us at support@orthoflexics.com if your order doesn't arrive at your location within the timeframes mentioned above.
SHIPPING ADDRESS
VERIFIED SECURE CHECKOUT
HAVE ANY QUESTIONS?
Contact us now using our contact page, or email us at support@orthoflexics.com.